Privacy Policy

Information We Collect

When you interact with our website or services, we may collect various types of information to provide you with the best possible experience. This includes personal details such as your name, email address, phone number, and postal address when you contact us or request a consultation.

We also gather technical information automatically when you visit our website, including your IP address, browser type, device information, and pages you view. This helps us understand how visitors use our site and improve our services.

How We Use Your Information

We use the information we collect to respond to your enquiries, schedule consultations, process orders, and provide customer support. Your contact details enable us to communicate with you about your window treatment project and keep you informed about our services.

We may also use your information to improve our website functionality, analyse usage patterns, and enhance the overall user experience. Additionally, we may send you relevant information about our products and services, though you can opt out of marketing communications at any time.

Legal Basis for Processing Data (GDPR)

Under the General Data Protection Regulation, we process your personal data based on several legal grounds. When you contact us or request services, we process your data based on your consent and our legitimate interest in providing our services.

For contractual purposes, we process information necessary to fulfil our obligations when you place an order. We may also process data to comply with legal obligations or protect our legitimate business interests, always ensuring your rights and freedoms are respected.

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business, such as website hosting companies, email service providers, and payment processors.

These partners are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose information if required by law, to protect our rights, or in connection with legal proceedings.

Data Protection Measures

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and regular security assessments.

While we strive to protect your data, no method of transmission over the internet is completely secure. We encourage you to take precautions when sharing information online and to contact us immediately if you suspect any security breach.

Your Rights and Choices

You have several rights regarding your personal data, including the right to access, correct, or delete your information. You can request a copy of the data we hold about you, ask us to update inaccurate information, or request deletion of your personal data.

You also have the right to object to certain processing activities, request restriction of processing, and data portability. To exercise these rights, please contact us using the information provided at the end of this policy.

International Data Transfers

Your information is primarily processed and stored within the United Kingdom. If we need to transfer data outside the European Economic Area, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.

For customer records, we typically retain information for the duration of our business relationship and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

Third-Party Services

Our website may use various third-party services that collect information about your visit. These include:

• Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns to measure effectiveness.
• Google Ads Remarketing: Enables us to show relevant advertisements to visitors who have previously interacted with our website.
• Google Analytics: Provides insights into website usage, visitor behaviour, and traffic patterns to help us improve our online presence.
• Google Maps API: Displays location information and helps with directions to our business premises.

These services may use cookies and similar technologies. Please refer to our Cookies Policy for more information about how we use cookies and how you can manage your preferences.

Cookie Usage

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Superiormallwhol
Devonshire House
London, SW1A 1AA
United Kingdom
Phone: +44 20 8861 6364
Email: contact@superiormallwhol.world