Return Policy

Return Period

We want you to be completely satisfied with your custom-made blinds and curtains. If you are not happy with your purchase, you may return eligible items within 14 days of delivery, provided they meet our return conditions.

The 14-day return period begins from the date you receive your order. To initiate a return, please contact us within this timeframe to discuss your concerns and arrange the return process.

Return Conditions

To be eligible for return, items must be in their original condition, unused, uninstalled, and in their original packaging. All components, accessories, and documentation that came with the product must be included.

Items that have been installed, altered, damaged, or show signs of wear cannot be returned. Custom-made products that were manufactured to your specific measurements may have limited return eligibility, as they are tailored to your requirements.

If you received a defective or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.

Return Shipping Costs

If you are returning an item due to our error, such as a manufacturing defect or incorrect product, we will cover all return shipping costs. We will provide you with a prepaid return label or arrange collection.

If you are returning an item for reasons other than our error, you are responsible for the return shipping costs. We recommend using a tracked shipping service to ensure the safe return of your items.

Original shipping costs are non-refundable unless the return is due to our error. Refunds will be processed for the product cost only, excluding original delivery charges.

Return Process

To return an item, please contact us first to obtain a return authorisation. You can reach us by phone, email, or through our contact form. Please provide your order number and reason for return.

Once your return is authorised, we will provide you with return instructions and, if applicable, a return shipping label. Please follow the instructions carefully to ensure your return is processed efficiently.

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days using your original payment method.

Non-Returnable Items

Certain items cannot be returned due to their custom nature or for hygiene reasons. These include:

• Custom-made blinds or curtains manufactured to specific measurements that cannot be resold
• Items that have been installed or altered
• Products damaged due to misuse or improper handling
• Items returned after the 14-day return period
• Products without original packaging or missing components

If you have concerns about a custom-made product, please contact us to discuss possible solutions. We are committed to working with you to resolve any issues.

Legal Requirements and General Provisions

Under UK consumer law, you have the right to return goods if they are faulty, not as described, or not fit for purpose. This policy is in addition to your statutory rights and does not affect them.

If you are a consumer, you have the right to cancel your order within 14 days of receiving the goods, provided the items are custom-made and we have not begun manufacturing. Once manufacturing has commenced, cancellation may not be possible, but we will discuss options with you.

This return policy applies to purchases made directly from us. If you purchased through a third party, please refer to their return policy.

Order Cancellation Policy

You may cancel your order before we begin manufacturing without penalty. Once manufacturing has started, cancellation may incur charges to cover work completed and materials used.

To cancel an order, please contact us as soon as possible. We will confirm whether cancellation is possible and inform you of any applicable charges. Cancellation requests must be made in writing via email or through our contact form.

If you cancel an order that has already been shipped, it will be treated as a return and subject to our standard return policy terms and conditions.

Refund Procedure

Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider. We will send you a confirmation email once the refund has been processed.

If you paid by credit or debit card, the refund will be credited back to the same card. For bank transfers, we will process the refund to the account from which payment was received.

Contact Information

If you have questions about returns, need to initiate a return, or require assistance with any aspect of this policy, please contact us:

Superiormallwhol
Devonshire House
London, SW1A 1AA
United Kingdom
Phone: +44 20 8861 6364
Email: contact@superiormallwhol.world

We aim to respond to all return enquiries within 24 hours during business hours.